Outage in Jira Service Management

Some users experiencing 'Something went wrong error' message in Jira and JSM

Resolved Major
October 26, 2025 - Started 1 day ago - Lasted 28 minutes
Official incident page

Incident Report

We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues. Our team is investigating with urgency and we will provide an update within an hour.
Components affected
Jira Service Management Jira Service Mangement Web

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Latest Updates ( sorted recent to last )
RESOLVED 1 day ago - at 10/27/2025 03:23AM

Our team identified a problematic feature release that was causing the 'something went wrong' errors to appear within Jira and Jira Service Management.
We disabled the feature that was causing this issue and normal services within Jira and Jira Service Management are now fully restored.

INVESTIGATING 1 day ago - at 10/27/2025 03:00AM

We are aware that some customers using Jira Software or Jira Service Management are experiencing issues including 'something went wrong' errors with various functionalities such as viewing boards, issues, and creating issues.
Our team is investigating with urgency and we will provide an update within an hour.

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