Outage in Jira Service Management

Jira Platform Incident - viewIssue and createIssue Service Disruption

Resolved Major
October 27, 2025 - Started about 23 hours ago - Lasted about 1 hour
Official incident page

Incident Report

Impact Jira Software users are experiencing service degradation in viewIssue and createIssue. This issue affects multiple regions, with noticeable impacts on user functionalities across these experiences. This is potentially affecting Jira Service Management and Jira Work Management. Next Steps - The team is investigating and further communications will be provided in 60 minutes.
Components affected
Jira Service Management Jira Service Mangement Web

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 10/27/2025 05:50PM

Between 15:09 UTC to 17:16 UTC, some customers experienced partial outage for Jira Work Management, Jira Service Management, and Jira viewIssue, createIssue and editIssue caused by a faulty code rollout. We have deployed a fix to mitigate the issue and have verified that the services have recovered. The root cause is still being investigated and will be provided in the post incident review. The conditions that cause the errors are being addressed and we're actively working on a permanent fix. The issue has been resolved and the services are operating normally.

INVESTIGATING about 23 hours ago - at 10/27/2025 04:33PM

Impact

Jira Software users are experiencing service degradation in viewIssue and createIssue. This issue affects multiple regions, with noticeable impacts on user functionalities across these experiences. This is potentially affecting Jira Service Management and Jira Work Management.

Next Steps - The team is investigating and further communications will be provided in 60 minutes.

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