Outage in Jira Service Management
Automation rule conditions order change is affecting customers
Resolved MinorIncident Report
Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.
Components affected
Jira Service Management Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 months ago - at 10/31/2025 04:26AM
Confirmed that the incident has been resolved and the automation rules are executing as expected.
MONITORING
6 months ago - at 10/31/2025 03:40AM
The team has identified the root cause and mitigated the issue. We are closely monitoring the rollout of the mitigation.
IDENTIFIED
6 months ago - at 10/31/2025 03:07AM
We continue to work on resolving the automation rules issue for Jira and Jira Service Management. We have identified the root cause and are working on mitigating the issue.
INVESTIGATING
6 months ago - at 10/31/2025 02:12AM
Jira Service Management and Jira products are currently experiencing an issue with their Automation functionality. Customers may find that some rule conditions within Automation are not functioning as expected. Our team is working diligently to identify the cause and implement a resolution. Updates with further information will be sent in 60 minutes.
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