Outage in Jira Service Management

Degraded performance and intermittent errors

Resolved Minor
November 03, 2025 - Started about 15 hours ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating reports of degraded performance and intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner.
Components affected
Jira Service Management Automation for Jira

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Latest Updates ( sorted recent to last )
RESOLVED about 13 hours ago - at 11/03/2025 06:08PM

On November 3, 2025, some Confluence, Jira Service Management, and Jira Cloud users may have experienced performance degradation and errors in the Global Automation UI page. Automation executions were not impacted by this incident. The issue has now been resolved, and the service is operating normally for all affected customers.

INVESTIGATING about 14 hours ago - at 11/03/2025 05:15PM

We are continuing to investigate the cause of degraded performance and intermittent errors impacting Automations and the Automation UI for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner.

INVESTIGATING about 15 hours ago - at 11/03/2025 04:11PM

We are investigating reports of degraded performance and intermittent errors for some Confluence, Jira Service Management, and Jira Cloud customers. We will provide more details in one hour, if not sooner.

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