Outage in Jira Service Management
Atlassian Assist in Jira Service Management is currently unavailable.
Resolved MajorIncident Report
Summary AI Generated
Atlassian Assist in Jira Service Management experienced a complete service disruption lasting 5.6 hours on February 26, 2026, making the AI-powered assistance feature unavailable to all affected users. The engineering team identified the root cause and implemented a fix, restoring normal service operations. The service is now fully operational with continued monitoring to ensure stability.
Atlassian Assist in Jira Service Management is currently unavailable. We are actively investigating the problem. We will share updates here as more information in next 60 mins or sooner.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 02/26/2026 06:55PM
On February 26, 2026, JSM experienced a disruption, and Atlassian Assist service was unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
2 months ago - at 02/26/2026 06:33PM
The issue has now been resolved, and services are operating normally for all affected customers. We will continue to monitor closely to confirm stability.
IDENTIFIED
2 months ago - at 02/26/2026 06:05PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. Affected users may experience Atlassian Assist unavailability in JSM.
We will continue to share additional updates here as more information is available.
INVESTIGATING
2 months ago - at 02/26/2026 04:21PM
We continue to investigate the issue, and will share an update within next 2 hours or sooner.
INVESTIGATING
2 months ago - at 02/26/2026 02:25PM
We are still actively investigating this issue and working to restore Atlassian Assist in Jira Service Management. We will share another update here within the next 2 hours or sooner.
INVESTIGATING
2 months ago - at 02/26/2026 01:22PM
Atlassian Assist in Jira Service Management is currently unavailable. We are actively investigating the problem. We will share updates here as more information in next 60 mins or sooner.
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