Outage in Jira Service Management
Automation events delayed for some customers in the APAC region
Resolved MajorIncident Report
Summary AI Generated
Customers in the APAC region experienced delayed automation events across Jira, Jira Service Management, Jira Work Management, Jira Product Discovery, and Confluence for 57 minutes on March 9th UTC. The engineering team identified the root cause and deployed a hotfix to restore automation performance and process the backlog of delayed events. The service was fully restored and returned to normal operation for all affected customers.
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
Components affected
Jira Service Management Jira Service Mangement Web Jira Service Management Service Portal Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Opsgenie Incident Flow Jira Service Management Opsgenie Alert Flow Jira Service Management Email Requests Jira Service Management Authentication and User Management Jira Service Management Purchasing & Licensing Jira Service Management Signup Jira Service Management Automation for JiraNeed to monitor Jira Service Management outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 hours ago - at 03/10/2026 12:59AM
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
about 5 hours ago - at 03/10/2026 12:51AM
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
IDENTIFIED
about 6 hours ago - at 03/10/2026 12:15AM
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
INVESTIGATING
about 6 hours ago - at 03/10/2026 12:06AM
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
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