Automation Rule execution is delayed

Between 13:00 UTC to 23:00 UTC on April 23, 2025, we experienced automation rule execution delays for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery. The issue has been resolved and the service is operating normally. For some high volume customers who regularly have rule throttling, there may be an extended period to clear full backlogs. For those high volume customers we expect any extended period rule throttling to be resolved by 07:00 UTC on April 24, 2025.

New executions are continuing to run without delay. Remaining delayed executions will complete in approximately one hour. We will continue to monitor the progress and provide an update within the next hour.

New executions are running without delay. Remaining delayed executions will complete in the next 2 hours. We will continue to monitor the progress and provide an update within the next hour.

A majority of new automation executions are running without delay. Remaining delayed automation executions should be completed within 3 hours. We will continue to monitor the progress and provide an update within the next hour.

We have applied significant mitigations and the majority of delayed automation executions should be completed within 2 hours. Some customers may experience some delay in some executions during the 2 hours following. Rule execution delays should be mitigated in 4 hours. We will continue to monitor the progress and provide an update within the next hour.

We are still investigating automation rule delays that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. The backlog of previous mitigations has decreased and continues to decrease, however some customers may be still be experiencing delays. The backlog of automations is being processed as we continue to apply mitigations and will provide more details within the next hour.

We are still investigating automation rule delays that is impacting some Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. Previous mitigations have decreased the average delays across executions, however some customers may be still be experiencing delays. We are applying more mitigations and will provide more details within the next hour.

We are investigating automation rule execution delays that are impacting some Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We have applied a temporary mitigation and are continuing to investigate for root cause. We will provide more details within the next hour.

We are investigating cases of degraded performance for automation rules for Confluence, Jira Work Management, Jira Service Management, Jira, and Jira Product Discovery Cloud customers. We will provide more details within the next hour.