Outage in Jira Software
Automation events delayed for some customers in the APAC region
Resolved MajorIncident Report
Summary AI Generated
Automation events experienced significant delays across Jira Software, Jira Service Management, Jira Work Management, Jira Product Discovery, and Confluence for customers in the APAC region on March 9th UTC. The performance degradation affected multiple components including content viewing, editing, authentication, search, notifications, and administration functions. The issue was resolved after 56 minutes when the team identified the root cause and deployed a hotfix to restore automation performance and process the backlog of delayed events.
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
Components affected
Jira Software Automation for Jira Jira Software Administration Jira Software Marketplace Jira Software Search Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software NotificationsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 12:59AM
On 9 March UTC, Automation users in the APAC region may have experienced performance degradation within Jira, Jira Product Discovery, Jira Service Management, Jira Work Management, Confluence. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
about 1 month ago - at 03/10/2026 12:51AM
The performance degradation of automations has been resolved, and services are now operating normally for all affected customers. We'll continue to monitor performance closely to confirm stability.
IDENTIFIED
about 1 month ago - at 03/10/2026 12:15AM
Our team has now identified the cause of this issue relating to delayed automation events and has put a hotfix in place to help restore automation performance. We will continue to monitor performance as the backlog of issues is now being processed.
INVESTIGATING
about 1 month ago - at 03/10/2026 12:06AM
We are aware of customers experiencing delays with their automations within Jira, Jira Service Management, Jira Work Management, Jira Product Discovery and Confluence. Our team is investigating with urgency and we will provide an update within one hour.
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