Outage in Jira Software
Jira : Incoming emails partial outage
Resolved MajorIncident Report
Summary AI Generated
Jira and JSM customers using Microsoft OAuth for automatic email-to-ticket creation were unable to process incoming emails for approximately 6 days. The issue has been resolved for new incoming emails, though affected customers must manually re-authorize their Microsoft mail server via Jira Admin settings to fully restore functionality. Atlassian proactively contacted impacted organizations with re-authorization instructions.
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
Components affected
Jira Software Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
22 days ago - at 06/26/2026 05:13AM
Our team has proactively reached out to all impacted organizations providing the below instructions to re-authorize their Microsoft mail server. If you are still experiencing this issue, please attempt to complete the re-authorization as advised below.
If further issues still occur that you believe to be related to this incident, please reach out to Atlassian support for further assistance.
MONITORING
28 days ago - at 06/19/2026 10:46PM
Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.
The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.
To re-authorise an incoming Microsoft mail server:
Login in Jira as Admin
Select > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .
Enter your Microsoft credentials to continue using your Microsoft mail server.
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