Use cases
Software Products E-commerce MSPs Schools Development & Marketing DevOps Agencies Help Desk
Company
Internet Status Blog Pricing Log in Get started free

Outage in Jira Software

Jira : Incoming emails partial outage

Major
June 19, 2026 - Started about 15 hours ago
Official incident page

Incident Report

Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing. The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions. To re-authorise an incoming Microsoft mail server: Login in Jira as Admin Select  > System Select Mail > Incoming Mail. Select Edit incoming mail server. Select re-authorise . Enter your Microsoft credentials to continue using your Microsoft mail server.
Components affected
Jira Software Automation for Jira

Trusted by 1,000+ teams

The Status Page Aggregator with Early Outage Detection

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

IsDown status aggregator dashboard
Latest Updates ( sorted recent to last )
MONITORING about 15 hours ago - at 06/19/2026 10:46PM

Jira and JSM customers using Microsoft OAuth for automatic creation of Jira tickets from email were unable to read email. This is now fixed and functional for all new incoming email processing.

The impacted customers during the incident period need to re-authorise the Microsoft mail server to restore and below are the instructions.

To re-authorise an incoming Microsoft mail server:

Login in Jira as Admin
Select  > System
Select Mail > Incoming Mail.
Select Edit incoming mail server.
Select re-authorise .

Enter your Microsoft credentials to continue using your Microsoft mail server.

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook