Outage in Jira Software
Degraded performance of Jira Automation rules
Resolved MinorIncident Report
Summary AI Generated
On July 20, 2026, Jira Software and Jira Service Management experienced degraded performance affecting Automation rule executions, lasting approximately 1.4 hours. Users experienced delays in automation rule processing during this period. The root cause was identified and mitigated, with full service restored by 17:23 UTC.
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Components affected
Jira Software Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 07/20/2026 05:23PM
On July 20, 2026, some Jira and Jira Service Management users may have experienced performance degradation of automation rule executions. The issue has now been resolved, and the service is operating normally for all affected customers.
IDENTIFIED
about 20 hours ago - at 07/20/2026 04:58PM
We have identified the likely cause of the issue, and our teams are diligently working on a mitigation. We are currently seeing signs of improvements, however, affected users may experience delays in Jira and Jira Service management Automation rule executions.
We'll continue to share additional updates here as more information is available.
INVESTIGATING
about 21 hours ago - at 07/20/2026 04:03PM
We are actively investigating reports of performance degradation affecting Automation rules for Jira and Jira Service Management. We will share updates here as more information is available.
Latest Jira Software outages
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