Outage in Jira Software
Jira - Project Sidebar Loading Degradation
Resolved MinorIncident Report
Summary AI Generated
Jira Cloud experienced a 1.5-hour performance degradation affecting project sidebar loading and navigation, causing timeouts and missing menus for Jira Software, JSM, JPD, and JWM users. The issue impacted the ability to access project views across Jira Cloud. Mitigations were applied, recovery was confirmed, and the service was fully restored by October 21, 2026 at 15:45 UTC.
We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views.
Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 10/21/2026 03:45PM
On October 21, 2026, JIRA, JSM, JPD, and JWM users may have experienced performance degradation impacting the project sidebar and navigation. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
8 days ago - at 10/21/2026 03:01PM
Mitigations are in place and we are seeing recovery across Jira Cloud navigation services. Project sidebars are now loading as expected.
Our teams continue to monitor the situation, and we expect to confirm full resolution in our next update in 1 hour or sooner.
INVESTIGATING
8 days ago - at 10/21/2026 02:28PM
We are investigating an issue impacting the project sidebar and navigation in Jira Cloud. Users may encounter timeouts or missing menus when attempting to access project views.
Teams are actively analyzing telemetry to identify a mitigation. We will provide our next update in 60 minutes, or sooner.
Latest Jira Software outages
Degraded Performance Viewing Issues and Boards - about 1 month ago
Degraded Performance Accessing Jira - about 1 month ago
Degraded performance affecting Jira Software and Jira Service Management - about 2 months ago
Disrupted JIRA availability in US East - about 2 months ago
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