Outage in Jira Software
Disrupted JIRA availability in US East
Resolved MajorIncident Report
Summary AI Generated
On September 3, 2026, Jira Software experienced a major outage lasting approximately 1.2 hours that rendered the service unavailable to customers in the US East region. The disruption impacted all core functionality, including content viewing, editing, authentication, search, notifications, administration, and more. Mitigation steps were applied beginning around 16:15 UTC, and the service was fully restored by 17:02 UTC.
We are actively investigating reports of a service disruption affecting JIRA customers in US East. We will share updates here as more information is available.
Components affected
Jira Software Viewing content Jira Software Create and edit Jira Software Authentication and User Management Jira Software Search Jira Software Notifications Jira Software Administration Jira Software Marketplace Jira Software Mobile Jira Software Purchasing & Licensing Jira Software Signup Jira Software Automation for JiraTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 09/03/2026 05:02PM
On September 3, 2026, JIRA experienced a disruption, and services were unavailable to affected users. The issue has now been resolved, and the service is operating normally for all affected customers.
MONITORING
2 days ago - at 09/03/2026 04:35PM
Our teams have taken mitigation steps to reduce the impact and recovery among affected customers began at 16:15 UTC. We continue to investigate the root cause of the issue, and will share additional updates here as more information is available.
INVESTIGATING
2 days ago - at 09/03/2026 03:57PM
We are actively investigating reports of a service disruption affecting JIRA customers in US East. We will share updates here as more information is available.
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