Outage in Jira Software
Job processing and scheduling is degraded affecting multiple Atlassian products
Resolved MajorIncident Report
Summary AI Generated
On October 1, 2026, from 01:00–07:25 UTC, degraded job processing and scheduling impacted Jira, Confluence, and Bitbucket Cloud, causing missed or delayed job execution, failed email-to-ticket processing, missing SLA components in Jira Service Management, and delayed notifications. Atlassian identified the root cause, applied a fix, and confirmed full service restoration by 07:25 UTC. Bitbucket users with missed scheduled pipelines were advised to wait for the next scheduled run or trigger them manually.
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 10/01/2026 07:51AM
On 01st Oct 2026, between 01:00 UTC and 07:25 UTC, users may have seen missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected. We have now implemented a fix and and services have been restored to normal operation for affected customers. The impact to support tickets with missing SLA component and delayed notifications have also confirmed recovery.
Note: For Bitbucket customers, if there was any scheduled pipelines that did not run during the incident window, you may wait for the next scheduled execution or trigger them manually.
IDENTIFIED
about 2 months ago - at 10/01/2026 07:01AM
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
There is also an impact to the new support tickets created in terms of missing SLA component, notifications which may be affecting the response times and backlog management of some tickets.
IDENTIFIED
about 2 months ago - at 10/01/2026 05:00AM
Our teams continue to work on recovery until the incident is fully resolved. We will provide further updates if we have significant progress to share.
Along with impact to scheduled and asynchronous work across several products, we also identified SLA component in Jira Service Management is not appearing as expected.
IDENTIFIED
about 2 months ago - at 10/01/2026 04:03AM
Our teams have taken corrective steps to mitigate the issue and are observing some improvements. We continue to monitor the situation and will take necessary actions until the incident is fully recovered.
IDENTIFIED
about 2 months ago - at 10/01/2026 03:47AM
Our teams have identified the root cause of this incident and is now actively working on mitigating the issue. We will provide further updates within an hour or sooner if we have any significant progress to share.
INVESTIGATING
about 2 months ago - at 10/01/2026 02:55AM
Job processing and job scheduling is degraded, which is affecting scheduled and asynchronous work across several products, including Jira, Confluence and Bitbucket Cloud.
Affected users may see delayed or missing job execution, including delayed email-to-ticket processing and schedules that do not run as expected.
Latest Jira Software outages
Degraded performance with Microsoft incoming emails - 2 days ago
Fields missing across Jira Work Items for some users - 14 days ago
Jira - Project Sidebar Loading Degradation - 25 days ago
Degraded Performance Viewing Issues and Boards - about 2 months ago
Degraded Performance Accessing Jira - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
