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Outage in Jira Software

Degraded Performance Accessing Jira

Resolved Minor
September 24, 2026 - Started about 2 months ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Between 07:28 and 08:08 UTC on September 24th, 2026, some Jira Software users experienced errors and degraded performance when accessing Jira and viewing issues. The incident affected the viewing content component, with mitigations applied during the recovery period. The service was fully restored and confirmed resolved by 11:46 UTC.

We have been tracking an issue impacting Jira where users may have encountered errors or degraded performance accessing Jira and viewing issues. Mitigations are in place and we are seeing positive signs of recovery. Our teams are continuing to monitor the situation, and we expect to confirm resolution within the next 60 minutes.
Components affected
Jira Software Viewing content

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 09/24/2026 11:46AM

On Sept 24th, 2026, between 07:28 to 08:08 UTC, some Jira users may have experienced errors or degraded performance when accessing Jira and viewing issues.

The issue has now been resolved and the service is operating normally for all customers.

MONITORING about 2 months ago - at 09/24/2026 10:34AM

We are continuing to closely monitor the situation to ensure full stability across Jira. Recovery signs remain steady.

Our next update will be shared in 60 minutes, or sooner.

MONITORING about 2 months ago - at 09/24/2026 08:52AM

We have been tracking an issue impacting Jira where users may have encountered errors or degraded performance accessing Jira and viewing issues.

Mitigations are in place and we are seeing positive signs of recovery. Our teams are continuing to monitor the situation, and we expect to confirm resolution within the next 60 minutes.

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