Outage in Jira Software
Fields missing across Jira Work Items for some users
Resolved MajorIncident Report
Summary AI Generated
A misconfiguration caused fields to go missing across Jira Work Items for approximately 32 minutes, impacting content viewing, search, and automations in Jira Software, Jira Service Management, Jira Work Management, and Jira Product Discovery. The team identified and reverted the configuration change, after which services began recovering. All field-related operations were confirmed fully restored by the end of the incident.
We are aware of an issue that is currently impacting fields across Work Items in Jira family products, including impacts to searching and automations on these fields.
We are investigating with urgency and will update within one hour or sooner if we have further information to share.
Components affected
Jira Software Automation for Jira Jira Software Viewing content Jira Software SearchTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
6 days ago - at 11/02/2026 12:38AM
We have now confirmed that all field related operations across the Jira, Jira Software Management, Jira Work Management and Jira Product Discovery should now be fully operational.
We apologize for any inconvenience this may have caused.
MONITORING
6 days ago - at 11/02/2026 12:25AM
Our team has now identified a potential configuration change that appears to have caused this issue and has now reverted this change.
We are now starting to see recovery across impacted operations for this issue and will be monitoring to check for a full recovery.
INVESTIGATING
6 days ago - at 11/02/2026 12:10AM
We are aware of an issue that is currently impacting fields across Work Items in Jira family products, including impacts to searching and automations on these fields.
We are investigating with urgency and will update within one hour or sooner if we have further information to share.
Latest Jira Software outages
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Degraded performance affecting Jira Software and Jira Service Management - about 2 months ago
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