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Outage in Jira Software

Users cannot create/update issues in Jira and JSM via Outlook

Resolved Major
May 19, 2025 - Started 11 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are investigating cases of degraded performance for Jira and Jira Service Management Outlook Plugin. We will provide more details within the next hour.
Components affected
Jira Software Create and edit

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/20/2025 12:55AM

The problematic change that caused this issue has now been rolled back and service has now been restored.

INVESTIGATING 11 months ago - at 05/19/2025 11:17PM

Our team is continuing to investigate this issue with urgency, and will provide an update as soon as possible when available.

INVESTIGATING 11 months ago - at 05/19/2025 08:44PM

We are investigating cases of degraded performance for Jira and Jira Service Management Outlook Plugin. We will provide more details within the next hour.

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