Outage in Jira Software

Administration is unreachable

Resolved Major
May 27, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.
Components affected
Jira Software Administration
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 05/27/2025 07:56AM

The issue with the Administration accessibility has now been resolved, and the service is operating normally for all affected customers.

MONITORING 3 days ago - at 05/27/2025 07:33AM

The issues causing access problems to Administration have been resolved, and services are now functioning normally for all affected customers. We will monitor it closely for the next 30 minutes to ensure stability.

INVESTIGATING 3 days ago - at 05/27/2025 06:53AM

We are aware of an issue where users are receiving a 403 error when attempting to reach Administration. Our team is looking into this issue with urgency and will provide an update as soon as possible.

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