Outage in Jira Software
The Work Item view experience of Jira is degraded
Resolved MajorIncident Report
Summary AI Generated
Jira Software experienced a major incident affecting core functionality including viewing boards, viewing issues, and creating issues in some regions for 12 minutes. Users encountered connection errors when trying to access work items, receiving messages that the system couldn't connect to existing items. The service team investigated and restored normal functionality.
We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 05/02/2026 02:48AM
The Jira Work Item View experience has been restored to normal service. Our teams are continuing to investigate the root cause affecting this issue.
We will provide more details once we identify the root cause
INVESTIGATING
about 12 hours ago - at 05/02/2026 02:00AM
We are actively investigating reports of a service disruption affecting the Work Item viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
INVESTIGATING
about 13 hours ago - at 05/02/2026 01:38AM
We are actively investigating reports of a service disruption affecting the issue viewing experience in Jira. This is also impacting the accessibility of support tickets.
We will share updates here as more information becomes available.
INVESTIGATING
about 13 hours ago - at 05/02/2026 12:55AM
We are investigating an incident affecting Jira Software (viewBoard, viewIssue, createIssue). Our team is working to identify the cause and restore service to normal levels. We will provide the next update within 60 minutes.
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