Outage in JumpCloud

Degraded RADIUS-as-a-Service

Resolved Minor
May 24, 2022 - Started over 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently investigating possible timeouts, or failures to authenticate using RADIUS. We will report back as soon as we have an update. We apologize for any inconvenience this may cause.
Components affected
JumpCloud RADIUS

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Latest Updates ( sorted recent to last )
MONITORING over 3 years ago - at 05/24/2022 05:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 3 years ago - at 05/24/2022 04:13PM

The issue has been identified and a fix is being implemented.

INVESTIGATING over 3 years ago - at 05/24/2022 02:46PM

We are currently investigating possible timeouts, or failures to authenticate using RADIUS. We will report back as soon as we have an update. We apologize for any inconvenience this may cause.

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