Outage in JumpCloud

RADIUS Service degradation in the APAC Region

Resolved Major
December 04, 2023 - Started about 2 years ago - Lasted about 2 hours
Official incident page

Incident Report

We have identified RADIUS service failures in the APAC region. This is currently under investigation.
Components affected
JumpCloud RADIUS

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Latest Updates ( sorted recent to last )
RESOLVED about 2 years ago - at 12/04/2023 12:28PM

This incident has been resolved.

MONITORING about 2 years ago - at 12/04/2023 12:14PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 2 years ago - at 12/04/2023 11:59AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 2 years ago - at 12/04/2023 10:43AM

We are continuing to investigate this issue.

INVESTIGATING about 2 years ago - at 12/04/2023 10:40AM

We have identified RADIUS service failures in the APAC region. This is currently under investigation.

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