Outage in JumpCloud
Degraded RADIUS Service
Resolved MinorIncident Report
We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 07/10/2025 01:44PM
Earlier reports of service degradation were investigated and no anomalies were found. However, out of an abundance of caution, our Engineering Team has rolled back a recent update to one of the pods in our RADIUS infrastructure. After a period of close monitoring, the status of the RADIUS service is now marked back as Operational.
MONITORING
4 months ago - at 07/10/2025 06:33AM
Our investigations have not uncovered any anomalies with the RADIUS service.
While we will continue to monitor, the status of the service is now Operational.
INVESTIGATING
4 months ago - at 07/10/2025 05:02AM
We're currently investigating reports of degraded performance or intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently, and will update the status event once resolved.
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