Outage in JumpCloud

Admin Console Service Outage

Resolved Minor
July 28, 2025 - Started 3 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Administrators at https://console.jumpcloud.com/. We will be providing an update within the next 30 minutes.
Components affected
JumpCloud Console
Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 07/28/2025 01:41PM

This incident has been resolved.

MONITORING 3 days ago - at 07/28/2025 01:34PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 3 days ago - at 07/28/2025 01:25PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 3 days ago - at 07/28/2025 12:45PM

The issue has been narrowed down to affect only Admins linked to a User Account. Non user-linked Admin accounts should be able to access the console successfully.
We continue to investigate.

INVESTIGATING 3 days ago - at 07/28/2025 12:35PM

We're currently investigating reports of an accessibility outage with JumpCloud's Console Service for Administrators at https://console.jumpcloud.com/. We will be providing an update within the next 30 minutes.

Latest JumpCloud outages

JumpCloud University - 16 days ago

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