Outage in JumpCloud

Degraded RADIUS Service

Resolved Minor
July 29, 2025 - Started 4 months ago - Lasted 40 minutes
Official incident page

Incident Report

We're currently investigating reports of intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently.
Components affected
JumpCloud RADIUS

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/29/2025 02:13PM

This incident has been resolved.

MONITORING 4 months ago - at 07/29/2025 02:04PM

A fix has been implemented and we are monitoring the results. Users should now be able to authenticate to JumpCloud's RADIUS-as-a-Service.

INVESTIGATING 4 months ago - at 07/29/2025 01:36PM

We're currently investigating reports of intermittent connection issues with JumpCloud's RADIUS-as-a-Service. We are investigating the cause of the issues currently.

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