Outage in JW Player

Media Library not accessible to accounts with OTT entitlement enabled

Resolved Minor

June 28, 2024 - Started over 1 year ago - Lasted 19 minutes
Official incident page

Incident Report

We are investigating an issue where Media Libraries aren't accessible for accounts with OTT entitlement enabled.

Components affected

JW Player Dashboard

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 06/28/2024 12:54PM

This incident has been resolved.

IDENTIFIED over 1 year ago - at 06/28/2024 12:43PM

We've identified the issue and are actively working on a resolution.

INVESTIGATING over 1 year ago - at 06/28/2024 12:36PM

We are investigating an issue where Media Libraries aren't accessible for accounts with OTT entitlement enabled.

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