Outage in Kajabi

Stripe Integration Payment Issue

Resolved Minor

March 13, 2025 - Started about 1 year ago - Lasted about 4 hours
Official incident page

Incident Report

We have identified an issue impacting a few Heroes selling subscription and multiple payment offers through our third party Stripe integration. Some customers may not be able to complete their purchases. Our team is actively investigating this with Stripe and will provide updates as soon as we have them. Thank you for your patience. This issue does NOT affect Kajabi Payments or PayPal.

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 03/13/2025 07:54PM

The issue affecting subscription and multiple payment checkouts for Kajabi Heroes using Stripe has been resolved. We appreciate your patience and support.

This issue did NOT affect Kajabi Payments or PayPal.

INVESTIGATING about 1 year ago - at 03/13/2025 04:11PM

We have identified an issue impacting a few Heroes selling subscription and multiple payment offers through our third party Stripe integration. Some customers may not be able to complete their purchases. Our team is actively investigating this with Stripe and will provide updates as soon as we have them. Thank you for your patience.

This issue does NOT affect Kajabi Payments or PayPal.

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