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Outage in Kajabi

Token Errors Accessing the Kajabi Feedback Portal

Resolved Minor
September 01, 2026 - Started 16 days ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.

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Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 09/01/2026 04:43PM

This incident has been resolved.

MONITORING 16 days ago - at 09/01/2026 04:01PM

A fix has been deployed for the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). You should now be able to log in using the Login button on the top right.

We are actively monitoring to confirm full resolution. If you continue to experience issues accessing the portal, please contact our support team at support@kajabi.com.

IDENTIFIED 16 days ago - at 09/01/2026 03:38PM

We have identified the cause of the errors affecting access to the Kajabi Feedback Portal (feedback.kajabi.com). Our engineering team is working as quickly as possible to implement a fix. We will provide another update once the fix has been deployed.

INVESTIGATING 16 days ago - at 09/01/2026 03:28PM

We are currently investigating reports of errors when accessing the Kajabi Feedback Portal (feedback.kajabi.com). Some users may see a token error when attempting to load the portal. Our team is actively looking into the cause and is working as quickly as possible to resolve it. We will share another update as soon as we have more information.

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