Outage in Kandji
Support Chat Issues in US & EU
Resolved MajorIncident Report
Summary AI Generated
Kandji experienced a major service incident where the in-app support chat became unavailable for some customers in the US and EU regions for 4.5 hours. The issue prevented users from accessing chat support, though email and the Support Customer Portal remained functional as alternative contact methods. The problem was identified, fixed, and fully resolved with normal chat functionality restored.
We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email (support@iru.com) and the Support Customer Portal remain available for contacting Support.
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Latest Updates ( sorted recent to last )
RESOLVED
12 days ago - at 04/30/2026 08:28PM
The issue with contacting Support via chat has been resolved. If you continue to experience problems, please open an email ticket with our support team.
MONITORING
12 days ago - at 04/30/2026 06:20PM
A fix has been implemented and we are monitoring the results. We will post an update as soon as we can confirm the issue has been fully resolved.
IDENTIFIED
12 days ago - at 04/30/2026 05:16PM
We have identified the issue causing the in‑app support chat to be unavailable for some customers and are working on a fix. Email and the Support Customer Portal remain available for contacting Support.
INVESTIGATING
12 days ago - at 04/30/2026 04:02PM
We are currently investigating an issue causing the in‑app support chat to be unavailable for some customers. Email (support@iru.com) and the Support Customer Portal remain available for contacting Support.
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