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Outage in Kandji

Intermittent Issues Accessing US & EU Tenants

Resolved Major
September 04, 2026 - Started 10 days ago - Lasted about 5 hours
Official incident page

Incident Report

Summary AI Generated

Kandji experienced a 4.7-hour major incident causing intermittent access issues for US and EU tenants, preventing some customers from logging into the Web App, enrolling devices, and making API calls. The Web App, macOS Agent, and MDM Services were all affected. A fix was implemented and fully resolved by 19:19 UTC on September 4, 2026, restoring normal access across all impacted services.

We are investigating a reported issue with intermittent access to US and EU tenants. This may result in the inability to log into the Iru Web App for some customers. We will post an update as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 09/04/2026 07:19PM

This issue has been resolved. Access to US and EU tenants has been restored, and customers should be able to log in to the Iru Web App, enroll devices, and make API calls as expected. If you still continue to experience issues, please reach out to support@iru.com

MONITORING 10 days ago - at 09/04/2026 05:14PM

A fix has been implemented and we are monitoring the recovery of services affecting intermittent access to US and EU tenants. Customers should now be able to log in to the Iru Web App, enroll devices, and make API calls as expected. We will continue to monitor performance and provide an update once the issue is fully resolved.

IDENTIFIED 10 days ago - at 09/04/2026 04:03PM

We have identified the issue affecting intermittent access to US and EU tenants and are working to recover impacted services. Some customers may continue to experience issues logging in to the Iru Web App, enrolling devices, or making API calls while recovery efforts are underway. We will provide another update as more information becomes available.

INVESTIGATING 10 days ago - at 09/04/2026 03:25PM

We are continuing to investigate an issue affecting intermittent access to US and EU tenants. Some customers may be unable to log in to the Iru Web App, and enrollment activity and API calls may also be affected. We will provide another update as more information becomes available.

INVESTIGATING 10 days ago - at 09/04/2026 02:41PM

We are investigating a reported issue with intermittent access to US and EU tenants. This may result in the inability to log into the Iru Web App for some customers. We will post an update as more information becomes available.

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