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Outage in Kaseya

Provisioning issue after deployment for VSA 10 Customers

Resolved Major
December 18, 2023 - Started about 2 years ago - Lasted about 10 hours

Incident Report

We're currently experiencing issues with provisioning new accounts across regions. Customers who sign up will experience issues in account provisioning and will not be able to use the service after signing up.

We apologize for any inconvenience this service disruption caused.
- Kaseya Cloud Operations Team
Components affected
Kaseya VSA 10

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Latest Updates ( sorted recent to last )
about 2 years ago - at 12/18/2023 05:44AM

We're currently experiencing issues with provisioning new accounts across regions. Customers who sign up will experience issues in account provisioning and will not be able to use the service after signing up.

We apologize for any inconvenience this service disruption caused.
- Kaseya Cloud Operations Team

about 2 years ago - at 12/18/2023 11:31AM

We're still experiencing issues with provisioning new accounts across the mentioned regions. Our engineering team is investigating the root cause.
We will update the status page, once the root cause is identified and fix available.

We apologize for any inconvenience this service disruption caused.
- Kaseya Cloud Operations Team

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