Outage in Kaseya

DRMM - Syrah - Integration - ITGlue - 401 errors in Web Remote

Minor

November 11, 2026 - Started about 13 hours ago
Official incident page

Incident Report

We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote. Partners are encountering the following errors when attempting to access IT Glue passwords: "Failed to load Organizations": "HttpStatusCode 401" "Failed to load Configuration Matching": "HttpStatusCode 401" The Kaseya Engineering Team is investigating If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal. To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.

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Latest Updates ( sorted recent to last )

IDENTIFIED about 11 hours ago - at 11/11/2026 01:36PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 13 hours ago - at 11/11/2026 11:50AM

We are aware of a problem where an issue affecting the IT Glue Passwords feature within Datto RMM Web Remote.
Partners are encountering the following errors when attempting to access IT Glue passwords:
"Failed to load Organizations": "HttpStatusCode 401"
"Failed to load Configuration Matching": "HttpStatusCode 401"

The Kaseya Engineering Team is investigating

If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.

To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.

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