Outage in Kaseya
[Datto Partner Portal] - Datto partner portal is not loading and gives a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly
Resolved MajorIncident Report
Summary AI Generated
The Datto Partner Portal experienced intermittent 504 Gateway Timeout errors preventing the portal from loading, while Recovery Launchpad suffered from slow performance. The incident lasted approximately 1.3 hours before being fully resolved by the Kaseya Engineering Team.
We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly.
The Kaseya Engineering Team is aware of the issue and is investigating.
If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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Latest Updates ( sorted recent to last )
RESOLVED
5 days ago - at 11/07/2026 04:58AM
This incident has been resolved.
INVESTIGATING
5 days ago - at 11/07/2026 03:46AM
We are aware of a problem where the Datto partner portal is not loading sometimes and is giving a 504 Gateway Timeout error, and Recovery Launchpad is loading slowly.
The Kaseya Engineering Team is aware of the issue and is investigating.
If you need any assistance, please contact our support team for assistance through the Kaseya Support Portal.
To receive notifications about future maintenance events and service updates, subscribe to the Kaseya Status Page.
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