Outage in Kaseya

ConnectBooster - Payment Failures due to Surcharge Settings Between ConnectBooster and NMI

Major

November 11, 2026 - Started about 1 hour ago
Official incident page

Incident Report

We are aware of a problem where some users are experiencing transaction failures within ConnectBooster due to Surcharge settings between the ConnectBooster Portal and the NMI Gateway The Kaseya Engineering Team have Identified the issue are working on a fix. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

IDENTIFIED about 1 hour ago - at 11/11/2026 11:33PM

We are aware of a problem where some users are experiencing transaction failures within ConnectBooster due to Surcharge settings between the ConnectBooster Portal and the NMI Gateway

The Kaseya Engineering Team have Identified the issue are working on a fix.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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