Outage in Kaseya

Datto BCDR - Inconsistent Remote Device Web Access

Resolved Minor

April 07, 2026 - Started 5 days ago - Lasted 2 days
Official incident page

Incident Report

Summary AI Generated

Kaseya's Datto BCDR service experienced intermittent performance degradation when users attempted to access remote device web interfaces, with issues typically resolved by retrying the operation. The incident affected BCDR users' ability to consistently access remote web interfaces for approximately 48.6 hours. The Kaseya R&D team identified and implemented a fix, with the service fully restored after a monitoring period.

We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface. Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation. The Kaseya R&D Team has identified the issue and is working towards a resolution. Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 04/09/2026 06:48PM

This incident has been resolved.

MONITORING 4 days ago - at 04/09/2026 03:06PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 4 days ago - at 04/08/2026 07:07PM

The Kaseya R&D team has identified a fix and is currently estimating deployment by the end of this week.

IDENTIFIED 5 days ago - at 04/07/2026 06:16PM

We are aware of a problem where BCDR users may experience intermittent performance degradation when accessing a device’s remote web interface.

Please be advised that this behavior is transient in nature and is typically resolved by retrying the operation.

The Kaseya R&D Team has identified the issue and is working towards a resolution.

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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