Outage in Kaseya
Autotask - Multiple Regions - Inbound emails are not creating tickets
Major
July 28, 2026 - Started about 9 hours ago
Official incident page
Official incident page
Incident Report
We are aware of a problem where tickets are not getting created from inbound emails.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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Latest Updates ( sorted recent to last )
MONITORING
about 8 hours ago - at 07/28/2026 06:06PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 9 hours ago - at 07/28/2026 06:01PM
We are aware of a problem where tickets are not getting created from inbound emails.
The Kaseya Engineering Team is investigating the issue.
Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact
Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/
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