Outage in Kaseya

DattoRMM - Vidal - Users are unable to access the platform.

Resolved Major

September 01, 2026 - Started 6 days ago - Lasted about 4 hours
Official incident page

Incident Report

Summary AI Generated

Datto RMM's Vidal platform experienced a major outage lasting approximately 4.4 hours, during which users were completely unable to access the platform. The Kaseya Engineering Team investigated and deployed a fix, restoring service while monitoring for stability. The incident was fully resolved on September 1, 2026.

We are aware of a problem where users are unable to access the Vidal platform The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available. Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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Latest Updates ( sorted recent to last )

RESOLVED 6 days ago - at 09/01/2026 03:56PM

The issue affecting access to the Datto RMM Vidal platform has been resolved.

MONITORING 6 days ago - at 09/01/2026 12:35PM

The Kaseya Engineering Team has issued a fix. Service has been restored, and we are monitoring the environment to ensure continued stability.

INVESTIGATING 6 days ago - at 09/01/2026 11:37AM

We are aware of a problem where users are unable to access the Vidal platform

The Kaseya Engineering Team is actively investigating and we will provide updates as more information becomes available.

Should you need any additional questions or require assistance, please contact our support team at https://helpdesk.kaseya.com/hc/en-gb#/contact

Subscribe to the Kaseya Status Page for up-to-date information at https://status.kaseya.com/

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