Outage in Keycafe

Partial outage affecting key exchange

Resolved Minor
September 17, 2024 - Started about 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a partial service disruption, causing transaction timeouts during key exchanges. Our team is actively investigating and working to resolve the underlying issue. We appreciate your patience as we work toward a solution.
Components affected
Keycafe SmartBox

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 09/17/2024 07:17PM

The issue causing transaction timeouts has been fully resolved. All systems are now functioning normally. We appreciate your understanding and patience throughout this incident.

MONITORING about 1 year ago - at 09/17/2024 07:08PM

The cause of the transaction timeouts affecting key exchanges has been identified by our service provider, and a fix has been implemented. We are currently monitoring the results to ensure the issue is fully resolved. Thank you for your patience.

INVESTIGATING about 1 year ago - at 09/17/2024 06:40PM

We are experiencing a partial service disruption, causing transaction timeouts during key exchanges. Our team is actively investigating and working to resolve the underlying issue. We appreciate your patience as we work toward a solution.

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