Outage in Khoros

[Marketing-Vault] Unable to login to social accounts using Vault

Resolved Minor
October 26, 2022 - Started about 2 years ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing issues with account login, password management, and re-authentication/authentication flow for social accounts in the Vault platform of Marketing. Our Engineering team is currently investigating the issue. We will keep you updated on the progress
Components affected
Khoros Vault
Latest Updates ( sorted recent to last )
MONITORING about 2 years ago - at 10/26/2022 03:17PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide another update soon.

IDENTIFIED about 2 years ago - at 10/26/2022 02:13PM

We have identified the issue and our team is working towards the resolution. We will provide an update as soon as we have more information.

INVESTIGATING about 2 years ago - at 10/26/2022 01:57PM

We are currently experiencing issues with account login, password management, and re-authentication/authentication flow for social accounts in the Vault platform of Marketing. Our Engineering team is currently investigating the issue. We will keep you updated on the progress

Latest Khoros outages

[Care] Performance Degradation in Khoros Care - 1 day ago
[Aurora Communities] Authentication Issues Affecting a Subset of Users - 3 days ago
[Marketing] Unable to re-authenticate the Facebook and Instagram accounts - 16 days ago
[Care-Brand Messenger] Delays in responses - 17 days ago
[Marketing-Youtube] Issue related to YouTube Integration - 17 days ago

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