Outage in Khoros

[Community-Analytics] Issue with Classic Analytics for AMER customers

Resolved Major
April 16, 2025 - Started 15 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community. We are actively working towards the resolution, and we will keep you updated on the progress.
Components affected
Khoros Community Analytics
Latest Updates ( sorted recent to last )
RESOLVED 15 days ago - at 04/17/2025 04:33AM

This incident has been resolved.

MONITORING 15 days ago - at 04/16/2025 06:37PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

IDENTIFIED 15 days ago - at 04/16/2025 05:34PM

We have identified an issue with Analytics in Community for AMER customers. As a result, users are intermittently observing latency or error when navigating through analytics. The issue only affects customers using the Classic community.
We are actively working towards the resolution, and we will keep you updated on the progress.

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