Outage in Khoros
[Care] Performance degradation for customers in AMER region
Resolved MajorIncident Report
We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
Components affected
Khoros AMER & APAC CARE DatacenterTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
12 months ago - at 05/05/2025 09:11AM
This incident has been resolved.
MONITORING
12 months ago - at 05/02/2025 08:51PM
The platform remains stable since the fix was implemented. We will continue to monitor the system closely over the weekend.
MONITORING
12 months ago - at 05/02/2025 12:50AM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
12 months ago - at 05/01/2025 09:40PM
Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
IDENTIFIED
12 months ago - at 05/01/2025 08:38PM
We are experiencing a recurrence of an issue that affects a subset of customers in the AMER region. As a result, agents will notice latency/slowness in the platform. We are actively investigating the issue and will keep you updated on its progress.
MONITORING
12 months ago - at 05/01/2025 05:46PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
12 months ago - at 05/01/2025 05:00PM
Our resolution steps are in progress, and we are observing the improvement in the performance now.
We continue to work further, and We will keep you updated.
INVESTIGATING
12 months ago - at 05/01/2025 04:25PM
We continue to work on the issue and will keep you updated on the progress, as we have more information.
INVESTIGATING
12 months ago - at 05/01/2025 03:42PM
Upon further analysis, we found this issue affects all AMER customers.
We are actively investigating the issue, and we will keep you posted with the updates.
INVESTIGATING
12 months ago - at 05/01/2025 03:24PM
We are experiencing performance degradation in Care, which affects a subset of customers from AMER region. As a result, agents will notice latency/slowness in the platform.
We are actively investigating the issue, and we will keep you updated on the progress.
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