Outage in Khoros
[Care & Flow - WhatsApp] WhatsApp response failure for a subset of customers
Resolved Minor
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Outage Details
Components affected
Khoros Facebook APILatest Updates ( sorted recent to last )
This incident has been resolved.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
We are experiencing an issue with WhatsApp integrations. As a result, it intermittently affects agent responses and bot responses in Care & Flow.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
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