Outage in Khoros

[Care] A subset of customers from US are unable to access Care

Resolved Major
July 31, 2024 - Started about 2 months ago - Lasted about 4 hours
Official incident page

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Outage Details

We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, agents are unable to load Care instance and observe a 504 error. We are actively investigating it, and we will keep you updated as we have more information available.
Components affected
Khoros AMER & APAC CARE Datacenter
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 07/31/2024 04:52PM

This incident stands resolved.

MONITORING about 2 months ago - at 07/31/2024 01:40PM

We confirm that the affected services have been restored, and agents can log in instances as expected. We will continue to monitor the situation and provide further updates.

INVESTIGATING about 2 months ago - at 07/31/2024 12:53PM

We are experiencing an issue with Care affecting a subset of customers in the US region. As a result, agents are unable to load Care instance and observe a 504 error.
We are actively investigating it, and we will keep you updated as we have more information available.

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