Outage in Khoros

[Care - Brand Messenger] Bot handoff issue with a subset of customers

Resolved Minor

January 22, 2025 - Started about 1 year ago - Lasted about 6 hours
Official incident page

Incident Report

We want to inform you about an incident in Care in which the agents may have noticed that bot handoffs to agents were not processed for Brand Messenger. This issue occurred on 22nd January 2025 between 12:15 AM PST and 02:49 AM PST and affected a subset of customers. Our engineering team has already taken the necessary measures and restored the services affected. We are actively monitoring the situation and will provide another update.

Need to monitor Khoros outages?

Monitor all your external dependencies in one place
Get instant alerts when outages are detected
Be the first to know if service is down
Show real-time status on private or public status page
Keep your team informed

Start monitoring for free

Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 01/22/2025 06:30PM

This incident stands resolved.

MONITORING about 1 year ago - at 01/22/2025 12:06PM

We want to inform you about an incident in Care in which the agents may have noticed that bot handoffs to agents were not processed for Brand Messenger. This issue occurred on 22nd January 2025 between 12:15 AM PST and 02:49 AM PST and affected a subset of customers.

Our engineering team has already taken the necessary measures and restored the services affected.
We are actively monitoring the situation and will provide another update.

Latest Khoros outages

[AMER] Khoros Communities analytics and bulk API return incomplete data for dates past 2026-02-27 - 2 days ago

Khoros Care: Users unable to login to application - 11 days ago

Khoros Care - Login Issues - 14 days ago

Khoros Communities analytics and bulk api return incomplete data for dates past 15th of February - 14 days ago

[Khoros Care] Cases and messages delayed in appearing in queues and in assignment to agents - 14 days ago

The Status Page Aggregator with Early Outage Detection

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6020 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook