Outage in Khoros

[Care - Brand Messenger] Bot handoff issue with a subset of customers

Resolved Minor
January 22, 2025 - Started 14 days ago - Lasted about 6 hours
Official incident page

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Outage Details

We want to inform you about an incident in Care in which the agents may have noticed that bot handoffs to agents were not processed for Brand Messenger. This issue occurred on 22nd January 2025 between 12:15 AM PST and 02:49 AM PST and affected a subset of customers. Our engineering team has already taken the necessary measures and restored the services affected. We are actively monitoring the situation and will provide another update.
Latest Updates ( sorted recent to last )
RESOLVED 14 days ago - at 01/22/2025 06:30PM

This incident stands resolved.

MONITORING 14 days ago - at 01/22/2025 12:06PM

We want to inform you about an incident in Care in which the agents may have noticed that bot handoffs to agents were not processed for Brand Messenger. This issue occurred on 22nd January 2025 between 12:15 AM PST and 02:49 AM PST and affected a subset of customers.

Our engineering team has already taken the necessary measures and restored the services affected.
We are actively monitoring the situation and will provide another update.

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