Outage in Khoros

[EU Hosted Care] Performance issue for customers from the EMEA region

Resolved Minor
July 02, 2025 - Started 4 months ago - Lasted about 10 hours
Official incident page

Incident Report

We are experiencing performance degradation in Care, which affects a subset of customers from the EMEA region. We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.
Components affected
Khoros EMEA CARE Datacenter

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/02/2025 09:13AM

This incident has been resolved.

MONITORING 4 months ago - at 07/01/2025 11:48PM

We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.

IDENTIFIED 4 months ago - at 07/01/2025 11:12PM

We are experiencing performance degradation in Care, which affects a subset of customers from the EMEA region.
We have identified the issue, and our team is working towards the resolution. We will provide an update as soon as we have more information.

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