Outage in Khoros
[Care] Unable to access Care via SAML login flow
Resolved Major
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Outage Details
Latest Updates ( sorted recent to last )
The incident has been resolved.
We are continuing to monitor for any further issues.
We confirm that the affected services have been restored and are working as expected. We will continue to monitor the situation and provide further updates.
The resolution steps are in progress, and we have observed significant improvements in login for affected users.
Further, we will keep you updated as the steps are completed.
We continue to work on the resolution, and we will update as soon we have an update.
We continue to work toward the resolution and will keep you updated on the progress as we have more information.
We have identified an issue with the SAML login flow in Care. As a result, users using SAML flow will not be able to access the Care platform; however, it will not affect logged-in users.
We are actively working towards the resolution and will keep you updated.
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