Outage in Khoros

[Khoros - Community] Delays with mail delivery for SendGrid

Resolved Minor
February 16, 2021 - Started over 4 years ago - Lasted about 1 year
Official incident page

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Outage Details

Our team observed an issue with send grid service causing delays in mail delivery for EMEA and AMER customers. Customers using DKIM mail are unaffected. Sendgrid is currently investigating the issue and can be tracked here https://status.sendgrid.com/incidents/sv0vp5bxj0rn General information on Khoros mail and mail options can be found here https://community.khoros.com/t5/Community-FAQ-s-from-Support/What-options-does-Khoros-provide-for-mail-delivery/ta-p/609592
Latest Updates ( sorted recent to last )
RESOLVED over 4 years ago - at 02/17/2021 08:47AM

This incident stands resolved, and the affected service is back to normal. As always, please feel free to reach Khoros Support team in case you need any assistance.

INVESTIGATING over 4 years ago - at 02/16/2021 08:42PM

Our team observed an issue with send grid service causing delays in mail delivery for EMEA and AMER customers. Customers using DKIM mail are unaffected.

Sendgrid is currently investigating the issue and can be tracked here
https://status.sendgrid.com/incidents/sv0vp5bxj0rn

General information on Khoros mail and mail options can be found here
https://community.khoros.com/t5/Community-FAQ-s-from-Support/What-options-does-Khoros-provide-for-mail-delivery/ta-p/609592

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