Outage in Kickserv

Problems logging manual payments

Resolved Minor
July 06, 2022 - Started over 2 years ago - Lasted 1 day
Official incident page

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Outage Details

We've received reports that some accounts are unable to log manual (non-credit card) payments in Kickserv. We're currently looking into the issue and will update this page as soon as we have a resolution.
Latest Updates ( sorted recent to last )
MONITORING over 2 years ago - at 07/07/2022 09:58PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED over 2 years ago - at 07/06/2022 09:13PM

The fix for logging non-credit-card payments has proven more tricky than we anticipated. In the meantime, a page refresh or two should clear up the issue and allow you to log those payments.

IDENTIFIED over 2 years ago - at 07/06/2022 04:10PM

We've identified the issue with payment logging and are pushing a fix now.

INVESTIGATING over 2 years ago - at 07/06/2022 02:25PM

We've received reports that some accounts are unable to log manual (non-credit card) payments in Kickserv. We're currently looking into the issue and will update this page as soon as we have a resolution.

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