Kickstarter Outage History

Kickstarter experienced elevated failure rates across various request types due to server timeouts, affecting both the main website and payment processing for 26 minutes. Users encountering failed requests could often succeed on a second attempt. The issue was identified and resolved with monitoring confirming normal operations were restored.

Kickstarter experienced elevated error rates and slow site performance for 55 minutes, affecting users' ability to load the website properly. The engineering team implemented a fix and monitored the system to ensure stability. The incident was fully resolved with normal site performance restored.

Kickstarter experienced elevated error rates and slow site performance affecting their main website and payment system for 1.3 hours. Users encountered errors during checkout and experienced degraded site performance. The team identified the root cause and deployed a fix, with full service restoration confirmed after monitoring.

Kickstarter experienced elevated error rates and slow site performance that caused delays in emails and notifications for 3.6 hours. The incident affected the main Kickstarter.com website and was classified as a major service disruption. The team resolved the performance issues and confirmed all systems were functioning normally.

Kickstarter experienced elevated error rates and slow site performance affecting both their website and mobile platform for 46 minutes. The incident impacted users' ability to access and use Kickstarter services normally. The team resolved the performance issues and confirmed all systems were functioning properly after monitoring.

Kickstarter experienced a major service disruption where the website and mobile app were loading slowly and intermittently for 19 minutes. Both the main Kickstarter.com website and mobile components were affected during this incident. The team identified the root cause and implemented a fix, with full service restoration confirmed after monitoring.

A downstream vendor outage caused disruption to Kickstarter campaign pages and the pledging process, affecting the main website, payments, and mobile platforms. The incident lasted 3.6 hours before being fully resolved. Kickstarter monitored the vendor's status throughout the outage and confirmed all systems were functioning normally after resolution.