Outage in Kindly
Problems with handover to live chat
Resolved MinorIncident Report
This morning there was an incident with a sub-system handling handover of chats from bot to human agents.
The issue has been handled and everything appears to be working as intended now, but we are still monitoring to make sure.
The incident only affected handover for certain clients using this particular service, not all clients.
Conversations with chatbots were unaffected, only users attempting to contact a human would have noticed the problem.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 06/28/2024 12:19PM
This incident has been resolved.
MONITORING
over 1 year ago - at 06/28/2024 08:28AM
This morning there was an incident with a sub-system handling handover of chats from bot to human agents.
The issue has been handled and everything appears to be working as intended now, but we are still monitoring to make sure.
The incident only affected handover for certain clients using this particular service, not all clients.
Conversations with chatbots were unaffected, only users attempting to contact a human would have noticed the problem.
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