Outage in Kindly

Analytics database unplanned maintenance

Resolved Minor
December 11, 2024 - Started 11 months ago - Lasted about 1 hour
Official incident page

Incident Report

While testing out some new features of the analytics systems we accidentally triggered some downtime for the analytics database. Chats are unaffected, and the platform app is working except you can't currently view analytics. APIs for analytics are also temporarily unavailable. No data is lost, all analytical data is being recorded and waiting in a queue to be written to the analytics database once it is online again.
Components affected
Kindly Statistics API

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 12/11/2024 03:10PM

Database is online, dashboards and APIs function as normal, all queued analytics events have been written to the database.

MONITORING 11 months ago - at 12/11/2024 02:36PM

The database is now back online and it is possible to make queries again. We will now start writing the queued events to the database.

IDENTIFIED 11 months ago - at 12/11/2024 02:25PM

We are continuing to work on a fix for this issue.

IDENTIFIED 11 months ago - at 12/11/2024 02:21PM

While testing out some new features of the analytics systems we accidentally triggered some downtime for the analytics database.

Chats are unaffected, and the platform app is working except you can't currently view analytics. APIs for analytics are also temporarily unavailable.

No data is lost, all analytical data is being recorded and waiting in a queue to be written to the analytics database once it is online again.

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