Outage in Kisi

Increased API response times

Resolved Minor
December 29, 2022 - Started over 1 year ago - Lasted about 5 hours
Official incident page

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Outage Details

We are investigating an issue regarding increased API response times. The impact right now is higher than normal response times for about 5% of our requests, including unlocks. We have identified the component responsible for the delays, and we are working with our service providers to find a solution. The issue started just after 10 AM, Dec 29, 2022 (UTC).
Components affected
Kisi Background jobs Kisi Android Kisi Web Kisi Endpoints Kisi iOS
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/29/2022 05:20PM

The issue has been resolved as of 3:46 PM, Dec 29, 2022 (UTC).

IDENTIFIED over 1 year ago - at 12/29/2022 12:35PM

We are investigating an issue regarding increased API response times.

The impact right now is higher than normal response times for about 5% of our requests, including unlocks.

We have identified the component responsible for the delays, and we are working with our service providers to find a solution.

The issue started just after 10 AM, Dec 29, 2022 (UTC).

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